Return Policy

At Hi-Proof Guitars we want you to be delighted with your purchase. That experience doesn't end once you receive your instrument, as it also includes standing behind what we sell. We offer a 48-hour evaluation period for you to see if the instrument is a good fit for you. Part of this process means that if you should need to return your gear, we're here to help.

Please note, all returns must be accompanied by an RA issued within 48 hours from our team. In the event of a return, the buyer will be responsible for shipping costs both ways. The instrument or gear must be returned in original condition as it was shipped. This includes all hang tags, certificates and warranty cards. The instrument must also be returned to us in its original shipping box with its original packing materials.

Once inspected and evaluated, we will initiate the refund process. Please keep in mind, credit card refunds typically take 3–4 business days to show up on your account once initiated.

Feel free to with any questions regarding returns or exchanges.contact us with any questions regarding returns or exchanges.